COVID-19 and GLASS: Updates and resources

Due to COVID-19 our library building is not open to the public.  However, all mail based services (cartridge circulation and machine lending) are restored and available. We are also processing applications. Below are video and audio resources to help with using BARD to listen to books digitally while you wait for cartridges.

Getting registered for BARD

Navigating BARD Mobile app in Android

Instructions for the temporary GLASS application approval process

Audio instructions for installing BARD mobile app and downloading books on BARD mobile

BARD audio instructional

5/6/2020

GLASS is happy to announce that we are slowly restarting our mailing service.  Our team will be coming to the office in split shifts, working in teams, to keep everyone as safe as possible. They will keep their distance as they work while wearing gloves and face masks.  GLASS staff spent the first part of this week checking in materials that had been returned to GLASS during the shutdown, cleaning all returned machines and recharging batteries on all machines that have been sitting idle for weeks. 

The GLASS team also will start duplication on demand cartridge production. GLASS patrons can expect to start receiving book cartridges very soon.

There will continue to be some modifications.  All incoming mail sits for one week before it is checked in, which may cause a delay in your next cartridge being sent to you. Thank you for your patience.  If you do not have enough books on hand to listen to, please call your Reader Advisor who can increase the number of cartridges allocated to your account.  

Please return only one cartridge at a time and wait to receive its replacement before you return a second cartridge.  Most accounts are set for a minimum of three cartridges out at a time.  This does not include magazine cartridges or any cartridges mailed from Utah.  A Reader Advisor can help you sort any of this out if you have questions.  

Some of the staff at GLASS Atlanta will come into the office for partial days once per week to process incoming mail and keep files up to date.  The rest of the GLASS Atlanta staff will continue working from home where they are answering incoming calls, conducting telephone book clubs and peer support meetings.  We are here to help you keep reading, with using BARD, BARD Mobile and Bookshare resources.   If you have any questions, please phone GLASS at (800)248-6701.

4/13/2020

We appreciate your patience as our staff is working from home during the shelter-in-place request.  We are happy to announce that thanks to an arrangement with Utah State Library, we can lend a limited number of book cartridges to patrons who are unable to use BARD or BARD Mobile.  These cartridges will be the traditional cartridges with one book per cartridge. The books will be mailed out from Utah and will be returned to Utah. Remember to keep the mailing card on the case to use to return the cartridge to Utah when you have finished.  To request a book from Utah, you must call GLASS at 800-248-6701. 

3/30/2020

Please be advised that in light of current circumstances and with the safety of all in mind, GLASS will halt circulating Talking Book Cartridges until further notice. We ask that you hold on to any hardware that you have (cartridges, machines or other materials) until we resume our regular service. 
You can continue to enjoy accessible reading material through the use of BARD mobileBookshare or with NFB-Newsline. Technology allows GLASS staff to answer our telephones to provide assistance to patrons. We can explain how to use BARD, BARD Mobile and Bookshare to keep you reading during these unprecedented times. For further information please call 1-800-248-6701. Reader Advisors are available from 9AM until 4:30PM, Monday-Friday.

3/20/2020

Out of an abundance of caution and concern over required travel for staff, a close working environment and other concerns over handling materials that have been circulating in the greater population, specifically to and from older and vulnerable residents, GLASS will suspend the mailing of digital book cartridges and talking book machines.  GLASS staff continues to answer the telephone to provide assistance to patrons in the use of GLASS digital downloads using BARD or BARD Mobile.  We ask that all patrons refrain from returning GLASS materials until further notice and we thank you for your cooperation!  

COVID -19 and GPLS: Updates