DHS Kiosks Marketing Toolkit

Georgia Public Library Service is proud to partner with the Georgia Department of Human Services (DHS) to provide free self-service benefits kiosks to all of Georgia’s public libraries.

By placing a kiosk in each of your facilities, you are enabling convenient access for people to renew their social services benefits provided through DHS. With more than 2.5 times as many public libraries as DHS offices across Georgia–and with their longer hours of operation, many with weekend service–this partnership will provide easy access to benefits information in every community.

This marketing toolkit includes messages, materials, and graphics from both DHS and GPLS to help your library increase awareness of the benefits kiosks to your customers and community.

Users can access the Georgia Gateway portal to renew, change, and review their benefits including Supplemental Nutrition Assistance Program (SNAP), Childcare and Parent Services (CAPS), Medicaid and PeachCare for Kids®, Temporary Assistance for Needy Families (TANF), and Women, Infants & Children (WIC). Support for this program is provided through Food and Nutrition Service grant funds administered by the U.S. Department of Agriculture through the Georgia Department of Human Services (DHS).

The kiosks are self-service and will be most useful to clients who are renewing their benefits, checking their status, or filing routine changes. Library staff are not trained to answer questions about benefits eligibility or handle sensitive data. DHS clients requiring guidance should be directed to their nearest DHS office via the informational palm card located on the kiosk, at dfcs.ga.gov/locations, or by calling DHS customer service at (877) 423-4746.

Contact Angela Stanley or Daniel Zeiger with any questions.

Georgia Gateway Benefits Kiosks

Jump to a section

> Getting Started

> DHS Marketing Materials

> Social Media Messages

> Web Graphics and Signs

Getting Started

Public Library Benefits Kiosks Presentation

Learn more about project planning and implementation with this presentation from the 2023 Georgia Libraries Conference.

Setup Guides from the GPLS IT Tech Center

Public Library Benefits Kiosk presentation slides

Click to download PDF

Video tutorial

This short tutorial-style video can be used in staff training/onboarding. It covers:

  • The purpose and goals of the kiosk
  • What the kiosks can and cannot do
  • What staff are and are not expected to do
  • When to refer patrons to DHS and how to contact DHS

Click to play video

Map of Active DHS Kiosk Locations

Click here to view map of social services benefit kiosk locations at Georgia’s public libraries

Social Media Messages

Use the following tags and hashtags in your posts as necessary:

U.S. Department of Agriculture – Fb: @USDA | Ig: @usdagov | X: @USDA
Georgia Department of Human Services – Fb: @GeorgiaDepartmentofHumanServices | Ig: @ga_dhs | X: @GADHS

Hashtags: #USDA #GeorgiaDepartmentofHumanServices #SNAP #TANF #CAPS #WIC  #PeachCareforKids #Medicaid #BenefitsRenewal #PublicLibraryServices #GovernmentAssistance #LibraryHelps #RenewYourBenefits #CommunitySupport #AccessToResources #EmpoweringCommunities #SocialServices #PublicServices #LibraryAssistance #GovernmentAid #SupportingCitizens #BenefitRenewalAssistance #RenewWithEase #LibrariesChangeLives #HelpAtTheLibrary #GeorgiaLibraries

  • Did you know that you can change, renew, or update your SNAP, CAPS, PeachCare for Kids®, TANF, Medicaid, and WIC benefits at your local library? Stop by your nearest participating branch to use a self-service kiosk. 
  • Georgia Public Library Service is partnering with the Georgia Department of Human Services to provide free self-service benefits kiosks to many of Georgia public libraries. Use the kiosks to renew your SNAP, CAPS, PeachCare for Kids®, TANF, Medicaid, or WIC benefits. Stop by your nearest participating library to learn more or renew benefits!
  • After you renew your benefits at the library, check out what else you can do there! With a free #GeorgiaLibraries card, you can learn job skills, take your kids to storytime, research a school project, learn a language, and much more!
  • Georgia Gateway self-service kiosks are now available at many public libraries to help you to manage your benefits. Discover the ease and take charge of your SNAP, CAPS, PeachCare for Kids®, TANF, Medicaid, and WIC benefits today!
  • Our new Georgia Gateway self-service kiosks are accessible for those with low-vision or using a walker or wheelchair. Learn about specific accessibility features here: georgialibraries.org/kiosks
  • Our new Georgia Gateway self-service kiosks have Spanish or English language options. Discover the ease and take charge of your SNAP, CAPS, PeachCare for Kids®, TANF, Medicaid, and WIC benefits today! Learn more here: georgialibraries.org/kiosks

Web Graphics from GPLS

Use these graphics online to raise awareness of the Georgia Gateway self-service kiosks at your libraries. Click on the image to open and then right-click to save it to your computer to use on social media, email, or your website.

Georgia Department of Human Services Georgia Gateway benefits kiosk
Georgia Department of Human Services Georgia Gateway benefits kiosk
Georgia Department of Human Services Georgia Gateway benefits kiosk
Georgia Department of Human Services Georgia Gateway benefits kiosk

Digital Signs

Use these graphics on lobby monitors or other digital screens to raise awareness of the Georgia Gateway self-service kiosks at your library. Graphic size is 1600px x 900px. These images can also be resized to use in social media posts or on your website. Click on the image to open and then right-click to save to your computer.

Georgia Department of Human Services Georgia Gateway benefits kiosk
Georgia Department of Human Services Georgia Gateway benefits kiosk

Printable Sign

Print and post this sign to help draw attention to the self-service kiosk at your library. Click on the image to download the PDF.

Georgia Gateway Benefits Kiosk poster image

Click image to download PDF