The User-Centered Library — A Selected Blibliography

Print Books Journal Articles Web Resources


Print Books

Anderson, Charles R., and Peter Sprenkle. 2006. Reference librarianship: Notes from the trenches. New York: Haworth Information Press.

Bertot, John Carlo, and Denise Davis. 2004. Planning and evaluating library networked services and resources. Westport, Conn: Libraries Unlimited.

Block, Marylaine. 2007. The thriving library: Successful strategies for challenging times. Medford, N.J.: Information Today.

Bradley, Phil. 2007. How to use Web 2.0 in your library. London: Facet Publishing.

Breivik, Patricia Senn, and E. Gordon Gee. 2006. Higher education in the Internet age: Libraries creating a strategic edge. Fully updated and rev. ed. Westport, Conn: Praeger Publishers.

Chelton, Mary K., and Colleen Cool. 2004. Youth information-seeking behavior: Theories, models, and issues. Lanham, Md: Scarecrow Press.

Courtney, Nancy. 2007. Library 2.0 and beyond: Innovative technologies and tomorrow's user. Westport, Conn: Libraries Unlimited.

Daugherty, Alice, and Michael F. Russo. 2007. Information literacy programs in the digital age: Educating college and university students online. Chicago, Ill.: Association of College and Research Libraries.

Deines-Jones, Courtney. 2007. Improving library services to people with disabilities. Oxford: Chandos Publishing.

De Rosa, Cathy. 2006. College students' perceptions of libraries and information resources: A report to the OCLC membership. Dublin, Ohio: OCLC Online Computer Library Center.

De Rosa, Cathy. 2005. Perceptions of libraries and information resources: A report to the OCLC membership. Dublin, Ohio: OCLC Online Computer Library Center.

Diamond, Tom. 2004. Library user surveys. Washington, D.C.: Association of Research Libraries, Office of Leadership and Management Services.

Doyle, Miranda. 2007. 101+ great ideas for teen library Web sites. New York: Neal-Schuman Publishers.

Durrance, Joan C., Karen E. Fisher, and Marian Bouch Hinton. 2005. How libraries and librarians help: A guide to identifying user-centered outcomes. Chicago, Ill.: American Library Association.

Engdahl, Sylvia. 2007. Online social networking. Farmington Hills, MI: Greenhaven Press.

Espejo, Roman. 2007. User-generated content. Farmington Hills, MI: Greenhaven Press/Thomson Gale.

Farkas, Meredith G. 2007. Social software in libraries: Building collaboration, communication, and community Online. Medford, N.J.: Information Today.

Fields, Anne M., and Karen R. Diaz. 2008. Fostering community through digital storytelling: A guide for academic libraries. Westport, Conn: Libraries Unlimited.

Foster, Nancy Fried, and Susan Gibbons. 2007. Studying students: The Undergraduate Research Project at the University of Rochester. Chicago, Ill.: Association of College and Research Libraries.

Gibbons, Susan. 2007. The academic library and the net gen student: Making the connections. Chicago, Ill.: American Library Association.

Gillieron, Rebecca, and Catheryn Kilgarriff. 2007. The bookaholics guide to book blogs. London: Marion Boyars Publishers.

Godwin, Peter, and Jo Parker. 2008. Information literacy meets library 2.0. London: Facet Publishing.

Goh, Dion, and Schubert Foo. 2008. Social information retrieval systems: Emerging technologies and applications for searching the Web effectively. Hershey: Information Science Reference.

Gordon, Rachel Singer. 2007. Information tomorrow: reflections on technology and the future of public and academic libraries. Medford, N.J.: Information Today, Inc.

Gorman, Michael. 2003. The enduring library: technology, tradition, and the quest for balance. Chicago, Ill.: American Library Association.

Greiner, Tony, and Bob Cooper. 2007. Analyzing library collection use with Excel. Chicago, Ill.: American Library Association.

Hanson, Kathlene, and H. Frank Cervone. 2007. Using interactive technologies in libraries. New York: Neal-Schuman Publishers.

Hardesty, Larry L. 2007. The role of the library in the first college year. Columbia, SC: National Resource Center for the First-Year Experience & Students in Transition, University of South Carolina.

Hernon, Peter, and Philip J. Calvert. 2006. Improving the quality of library services for students with disabilities. Westport, Conn: Libraries Unlimited.

Honnold, RoseMary, and Saralyn A. Mesaros. 2004. Serving seniors: A how-to-do-it manual for librarians. New York: Neal-Schuman Publishers.

Jackson, Mary E. 2004. Assessing ILL/DD services: New cost-effective alternatives. Washington, DC: Association of Research Libraries.

Kaushik, Avinash. 2007. Web analytics: An hour a day. Indianapolis, Ind: Sybex.

Kennedy, James R., Lisa Vardaman, and Gerard B. McCabe. 2008. Our new public, a changing clientele: Bewildering issues or new challenges for managing libraries? Westport, Conn: Libraries Unlimited.

Kopycinski, Doreen, and Kimberley Sando. 2007. User surveys in college libraries. Chicago, Ill.: College Library Information Packet Committee, College Libraries Section, Association of College and Research Libraries.

Kovacs, Diane K. 2007. The virtual reference handbook: Interview and information delivery techniques for the chat and e-mail environments. New York: Neal-Schuman Publishers.

Kresh, Diane. 2007. The whole digital library handbook. Chicago: American Library Association.

Kroski, Ellyssa. 2008. Web 2.0 for librarians and information professionals. New York: Neal-Schuman Publishers.

Krug, Steve. 2006. Don't make me think!: A common sense approach to Web usability. Berkeley, Calif: New Riders Pub.

Lankes, R. David, and Philip Nast. 2008. Virtual reference service: From competencies to assessment. New York: Neal-Schuman Publishers.

Ledford, Jerri L., and Mary E. Tyler. 2007. Google Analytics 2.0. Indianapolis, Ind.: Wiley.

Lehman, Tom, and Terry Nikkel. 2008. Making library Web sites usable: A LITA guide. New York: Neal-Schuman Publishers.

Lukenbill, W. Bernard. 2004. Community resources in the school library media center: Concepts and methods. Westport, Conn: Libraries Unlimited.

Mates, Barbara T. 2003. 5-star programming and services for your 55+ library customers. Chicago, Ill.: American Library Association.

Matthews, Joseph R. 2007. The evaluation and measurement of library services. Westport, Conn: Libraries Unlimited.

Matthews, Joseph R. 2008. Scorecards for results: A guide for developing a library balanced scorecard. Westport, Conn: Libraries Unlimited.

McCabe, Gerard B., and David R. Dowell. 2006. It's all about student learning: Managing community and other college libraries in the 21st century. Westport, Conn: Libraries Unlimited.

Nichols, C. Allen. 2004. Thinking outside the book: Alternatives for today's teen library collections. Westport, Conn: Libraries Unlimited.

Norlin, Elaina, and CM! Winters. 2002. Usability testing for library web sites: A hands-on guide. Chicago, Ill.: American Library Association.

Novotny, Eric. 2006. Assessing reference and user services in a digital age. Binghamton, NY: Haworth Information Press.

O'Keefe, Patrick. 2008. Managing online forums: Everything you need to know to create and run successful community discussion boards. New York: AMACOM.

Petruzzelli, Barbara Whitney. 2005. Real-life marketing and promotion strategies in college libraries: Connecting with campus and community. Binghamton, NY: Haworth Information Press.

Primary Research Group. 2007. Survey of library cafés. [New York]: Primary Research Group.

Reynolds, Rodney A., Robert Woods, and Jason D. Baker. 2007. Handbook of research on electronic surveys and measurements. Hershey, PA: Idea Group Reference.

Ritter, Lois A., and Valerie M. Sue. 2007. Using online surveys in evaluation. San Francisco, Calif: Jossey-Bass.

Rous, Bernard. 2004. Online usage statistics: A publisher' guide. New York, NY: Professional & Scholarly Pub. Division, Association of American Publishers.

Rubenstein, Charles P. 2007. Crash course in Web design for libraries. Westport, Conn: Libraries Unlimited.

Smallwood, Carol. 2008. Thinking outside the book: Essays for innovative librarians. Jefferson, N.C.: McFarland & Co.

Smith, Susan Sharpless. 2006. Web-based instruction: A guide for libraries. Chicago, Ill.: American Library Association.

Steiner, Sarah K., and M. Leslie Madden. 2008. The desk and beyond: Next generation reference services. Chicago, Ill.: Association of College and Research Libraries.

Thurow, Shari. 2008. Search engine visibility. 2nd ed. Berkeley, Calif: New Riders.

Vickery, Graham, and Sacha Wunsch-Vincent. 2007. Participative Web and user-created content: Web 2.0, wikis and social networking. [Paris]: Organisation for Economic Co-operation and Development.

Walter, Scott. 2007. The teaching library: Approaches to assessing information literacy instruction. Binghamton, NY: Haworth Information Press.

Westbrook, Lynn. 2001. Identifying and analyzing user needs: A complete handbook and ready-to-use assessment workbook, with disk. New York: Neal-Schuman Publishers.

Westman, Stephen R. 2006. Creating database-backed library Web pages: Using open source tools. Chicago, Ill.: American Library Association.

White, Andrew C., and Eric Djiva Kamal. 2006. E-metrics for library and information professionals: How to use data for managing and evaluating electronic resource collections. New York: Neal-Schuman Publishers.

Wood, M. Sandra. 2007. Medical librarian 2.0: Use of Web 2.0 technologies in reference services. Binghamton, NY: Haworth Information Press.

Woodward, Jeannette A. 2005. Creating the customer-driven library: Building on the bookstore model. Chicago, Ill.: American Library Association.

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Journal articles

Abram, Stephen. 2008. Did you hear that? MultiMedia & Internet@Schools 15, issue 1 (January/February), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Balas, Janet L. 2008. Asking users what they want. Computers in Libraries 28, issue 1 (January), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Balas, Janet L. 2008. Social networks and the library community. Computers in Libraries 28, issue 4 (April), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Breeding, Marshall. 2008. An analytical approach to assessing the effectiveness of Web-based resources. Computers in Libraries 28, issue 1 (January), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Breeding, Marshall. 2008. Content, community, and visibility: A winning combination. Computers in Libraries 28, issue 4 (April), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Burger, Leslie. 2007. Transforming reference. American Libraries 38, issue 3 (March), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Cosentino, Sharon L. (2008). Folksonomies: Path to a better way? Public Libraries 47, no. 2 (March/April), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Deiss, Kathryn J. 2004. Innovation and strategy: Risk and choice in shaping user-centered libraries. Library Trends 53, no. 1 (Summer), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Dye, Jessica. 2007. Meet Generation C. EContent 30, no. 4 (May), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Eden, Brad. 2007. Library 2.0. Library Technology Reports 43, issue 6 (November/December), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Eden, Brad. 2007. Reinventing the OPAC. Library Technology Reports 43, issue 6 (November/December), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 23, 2008).

Eisenberg, Mike. 2008. The parallel information universe. Library Journal 133, issue 8 (May 1), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 23, 2008).

El-Sherbini, Magda and Amanda J. Wilson. 2007. New strategies for delivering library resources to users: Rethinking the mechanisms in which libraries are processing and delivering bibliographic records. The Journal of Academic Librarianship 33, no. 2 (March), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Farkas, Meredith. 2007. The evolving library. American Libraries 38, issue 6 (June/July), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Farkas, Meredith. 2007. Going where patrons are. American Libraries 38, issue 4 (April), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Fidishun, Dolores. 2007. Women and the public library: Using technology, using the library. Library Trends 56, no. 2 (Fall), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Gayton, Jeffrey T. 2008. Academic libraries: "Social" or "communal?" The nature and future of academic libraries. Journal of Academic Librarianship 34, no. 1 (January), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Gordon, Rachel Singer and Michael Stephens. 2007. Building a community: Create your own social network. Computers in Libraries 27, issue 10 (November/December), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Gordon, Rachel Singer and Jessamyn West. 2008. Data and desires: What users really want. Computers in Libraries 28, issue 1 (January), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Huwe, Terence K. 2007. In 2007, community-building tools rule. Computers in Libraries 27, issue 10 (November/December), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Jones, Katie. 2006. It's all about the user: How to create a user-centered Web site. AALL Spectrum 11, no.3 (December), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Landis, Cliff. 2007. Connecting to users with Facebook. Georgia Library Quarterly 43, no. 4 (Winter), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Landis, Cliff. 2007. Social networking sites: Getting friendly with our users. College & Research Libraries News 68, no.11 (December), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Liu Shu. 2008. Engaging users: The future of academic library Web sites. College & Research Libraries 69, no.1 (January), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Martell, Charles. 2007. The elusive user: Changing use patterns in academic libraries 1995 to 2004. College & Research Libraries 68, no. 5 (September), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Miller, Lynette. 2004. User satisfaction surveys. Australasian Public Libraries and Information Services 17, no. 3 (September), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Perley, Cathy M., Camillia A. Gentry, A. Sue Fleming, and Kristin M. Sen. 2007. Conducting a user-centered information needs assessment: The Via Christi Libraries' experience. Journal of the Medical Library Association 95, issue 2 (April), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Porter, Michael and David Lee King. 2007. Inviting participation. Public Libraries 46, no. 6 (November/December), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Rethlefsen, Melissa L. 2007. Chief thingamabrarian. Library Journal 132, issue 1 (January 1), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Rethlefsen, Melissa L. 2007. Tags help make libraries del.icio.us. Library Journal 132, issue 15 (September 15), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Richardson, Will. 2007. Online-powered school libraries. District Administration 43 issue 1 (January), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Salz, Peggy Anne. 2007. Team spirit: Inspiring users to generate content. EContent 30, no. 3 (April), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Shachaf, Pnina and Mary Snyder. 2007. The relationship between cultural diversity and user needs in virtual reference. The Journal of Academic Librarianship 33, no. 3 (May), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Snipes, Phyllis R. 2007. Folksonomy vs. Minnie Earl and Melville. Library Media Connection 25, issue 7 (April), GALILEO, Library, Information Science & Technology Abstracts. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Spiteri, Louise F. 2007. The structure and form of folksonomy tags: The road to the public library catalog. Information Technology and Libraries 26, no. 3 (September), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Wallace, Karen. 2007. Marketing mindset: Focusing on the customer, from technical services to circulation. Feliciter 53, no. 3 (2007), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

Wyatt, Neal. 2007. 2.0 for readers. Library Journal 132, no. 18 (November 1), GALILEO, Library Literature and Information Science Index. http://www.galileo.usg.edu/ (accessed July 10, 2008).

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Web resources

American Library Association. Online social networks. http://www.ala.org/ala/oif/ifissues/onlinesocialnetworks.cfm (accessed July 23, 2008).

American Library Association. ALA TechSource blog. http://www.alatechsource.org/blog (accessed July 23, 2008).

Blyberg, John. blyberg.net blog. AADL.org goes social. http://www.blyberg.net/2007/01/21/aadlorg-goes-social (accessed July 23, 2008).

Casey, Michael. LibraryCrunch: Service for the next generation library - A Library 2.0 perspective. http://librarycrunch.com (accessed July 23, 2008).

Council on Library and Information Resources. CLIR reports: Perspectives on the evolving library. http://www.clir.org/pubs/reports/perspectives.html (accessed July 23, 2008).

Crosset, Laura. lis.dom: Laura Crossett on the LIS domain blog. Usability! http://www.newrambler.net/lisdom/188 (accessed July 23, 2008).

Houghton-Jan, Sarah. LibrarianInBlack.net: Resources and discussions for the "tech-librarians-by-default" among us blog. http://librarianinblack.typepad.com/librarianinblack (accessed July 23, 2008).

Idaho Commission for Libraries. Perceptions of Idaho's digital natives on public libraries: Statewide focus group findings. http://libraries.idaho.gov/files/default/2007-digital-native-rpt.pdf (accessed July 23, 2008).

King, David Lee. Blog.. Inviting participation in Web 2.0. http://www.davidleeking.com/2007/01/03/inviting-participation-in-web-20/ (accessed July 23, 2008).

Levine, Jenny. The shifted librarian: Shifting libraries at the speed of byte! http://www.theshiftedlibrarian.com/ (accessed July 23, 2008).

Library success: A best practices wiki. Social networking software. http://www.libsuccess.org/index.php?title=Social_Networking_Software (accessed July 23, 2008).

McKiernan, Gerry. Friends: Social networking sites for engaged library services blog. http://onlinesocialnetworks.blogspot.com/ (accessed July 23, 2008).

Museums, Libraries and Archives Council. Longitude toolkit. http://www.mla.gov.uk/webdav/harmonise?Page/@id=73&Document/@id=18421&Section[@stateId_eq_left_hand_root]/@id=4332 (accessed July 23, 2008).

Morrill, Joshua H. 2007. The Wisconsin library user (and non-user) II: Outcomes of a second statewide survey (2003-2007 comparisons). Madison, Wisc.: Morrill Solutions Research. http://www.wplc.info/current/Wisconsin_Library_User_2003-2007.pdf. Appendix 5: Tables for WPLC 2007 survey results. http://www.wplc.info/current/Wisconsin_Library_User_2003-2007_Appendix5.pdf (accessed July 23, 2008).

NextSpace: The OCLC newsletter. Libraries and social networking: The thoughts of nine experts about our increasingly online lives. http://www.oclc.org/nextspace/007/1.htm (accessed July 23, 2008).

OCLC Online Computer Library Center. WebJunction. Evaluate your library's Website. http://www.webjunction.org/do/DisplayContent?id=17626 (accessed July 23, 2008).

OCLC Online Computer Library Center. WebJunction. Rural outreach: A hitchhiker's guide to library surveys (In Focus Webinar #15). http://www.webjunction.org/do/DisplayContent?id=18173 (accessed July 23, 2008).

Spalding, Tim. LibraryThing: Thingology blog. Is your OPAC fun? (A manifesto of sorts). http://www.librarything.com/thingology/2006/12/is-your-opac-fun-manifesto-of-sorts.php (accessed July 23, 2008).

Stephens, Michael. Tame the Web: Libraries, technology and people. http://tametheweb.com (accessed July 23, 2008).

Tenopir, Carol. 2003. Use and users of electronic library resources: An overview and analysis of recent research studies. Washington, D. C.: Council on Library and Information Resources. http://www.clir.org/pubs/reports/pub120/pub120.pdf (accessed July 23, 2008).

Troll Covey, Denise. 2002. Usage and usability assessment: Library practices and concerns. Washington, D. C.: Council on Library and Information Resources. http://www.clir.org/pubs/reports/pub105/pub105.pdf (accessed July 23, 2008).

University of Virginia Library. Web usability testing. http://www.lib.virginia.edu/usability/index.html (accessed July 23, 2008).

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