WebJunction Webinar

A webinar presenting research from the Pew Research Center’s Internet & American Life Project, providing insight on what types of services Americans value in their library and what types of services they would like to see their library start to offer.

Lee Rainie, Director of the Pew Research Center’s Internet & American Life Project, will be joined by digital and library experts to discuss the findings of the Project’s most recent report, Library Services in the Digital Age, which asked a representative sample of Americans what types of services they value in their library and what types of services they would like to see their library start to offer. These findings are critical to informing the conversation on how to advance change in libraries in order to keep them relevant and responsive to communities in our increasingly digital age.

This webinar shares how staff at the Tooele City Library implemented a "Self-Directed Achievement" model for staff development.

"Set one training goal each week achievable in one hour." This simple directive was given to every staff member of one Utah library in September 2011. The result just one year later? A sustainable, positive culture transformation. The mechanism, called “Self-Directed Achievement,” is a consistent, agile, individualized approach to staff development in a climate of constant change. It champions the basic library principle of lifelong learning. It is achievable for every individual with any level of expertise. And its impact will ripple through your organization from the staff work room to public lounge areas. Following this webinar, you will understand the model, mechanics, individual accountability, and supervisory responsibility involved in this remarkable method...and you’ll want to do it too.

A webinar exploring how to grow and sustain innovation in libraries and in communities.

We hear about libraries that are leaders in innovation, implementing ideas that keep the library growing and vital. Perhaps you have watched from the sidelines and wished you could kickstart some innovation at your library, but you're not sure where to start. Come to this webinar for an active and lively discussion on how to find innovative ideas, how to connect with the people to help make them happen, and how to get buy-in and support for your ideas. There is a lot to be learned from other libraries' examples and experiences.

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A webinar exploring how libraries and community organizations can become innovative partners and collaborators, mixing resources, programs, personnel or funding.

When community organizations collaborate to share their resources with one another, they make the biggest possible impact on the most lives. Learn easy, understandable and powerful strategies that will give you renewed energy to create bold and imaginative collaborations among all types of community organizations.

Presented by: Kathy Jacobs, Director, Yankton (SD) Community Library.

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Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they've been waving their magic wands to improve customer service in Colorado libraries and they'd like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You'll walk away with ideas to make your library's customer service sparkle.

This WebJunction webinar is presented in collaboration with ALA's LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.

Presented by: Crystal Schimpf, Program Manager, Community Technology Network; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.

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The PEARL (Promoting and Enhancing the Advancement of Rural Libraries) Project has been successful in helping Texas rural librarians reach out to groups and organizations in their communities and to raise visibility of and appreciation for their libraries. Community outreach plans, designed to identify and fill a need in the community, are at the heart of this unique model. The process is supported by an actionable template which leads participants from community assessment, through strategic planning, to implementation, and concludes with evaluating outcomes. This webinar, co-sponsored with WebJunction and the Association for Rural & Small Libraries, will explore the outstanding results achieved by participants in the PEARL project and share how community outreach plans have led to unexpected outcomes and some surprising results.

Presented by: Barbara Blake, Outreach Coordinator for the PEARL Project, University of North Texas; and Louise W. Greene, Association for Rural and Small Libraries, Board Member, and PEARL Mentor.

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A webinar exploring ways to increase your community's awareness of library services and of how those services are changing lives.

We know that libraries are a good investment but with tight budgets, we need to energize our base – to take action to connect more strongly with community members, to find out what excites them, and to let them know how libraries are changing lives – one connection at a time. Our panel will explore three vehicles that can help you increase awareness of library services:

Library Videos – New videos from the Bill & Melinda Gates Foundation that showcase work done in libraries which are transforming lives, by changing the way we connect.
Geek the Library – A community awareness campaign offered free to libraries to help strengthen community connections and library support.
Data Visualization – We collect lots of data. Learn how the Colorado State Library is helping local libraries use their data to tell a story about impact.

Presented by: Karen Perry, Senior Program Officer, Global Libraries, Bill & Melinda Gates Foundation; Jennifer Pearson, Programs Manager, OCLC Community Relations; Jamie Hollier, Project Manager with PLA and Library Consultant; and Linda Hofschire, Research Analyst, Library Research Service, Colorado State Library.

The human brain is wired to respond to images. Scientific studies of the brain are providing powerful insights for designing and delivering presentations that grab the attention of the learner. Once you understand the key concepts of strong visual communication, you can get unstuck from the stale text-and-bullet format of presentation. You don’t need to be a designer to learn some simple tips and tricks that will punch up your presentations and wake up your audience.

Presented by: Betha Gutsche, program manager, WebJunction OCLC, and visual communications advocate.

A webinar with the Freedom Rings Partnership, bringing Internet access, computer assistance and digital opportunities to Philadelphians with the least access to broadband.

The Freedom Rings Partnership is a digital inclusion initiative funded by Federal stimulus monies. We are bringing Internet access, computer assistance and digital opportunities to Philadelphians with the least access to broadband. Comprised of a coalition of grassroots organizations, government, and universities, we proudly count People’s Emergency Center and the Free Library of Philadelphia as Managing Partners in this city-wide effort. Extending beyond the library and traditional organizational walls, our public-computing centers—KEYSPOTS—are located in community organizations that have the trust of their constituents; technology access is a complimentary asset to their diverse missions. Learn how to develop sustainable partnerships and adapt this model to meet your community technology adoption needs.

Effective leadership in a library community is not performed by any one person. Instead, it is a collective act of many players contributing their toolset of complementary and evolving skills. Leadership "incubates" best in an environment nurtured by collaborative and continuous learning; it often grows accidentally, sometimes unbeknownst to the leader-to-be. Through peer mentoring and other methods, explore ways to create a generative space that nourishes the infectious qualities of leadership. Develop a network of seasoned learners who will incubate leadership, both within your library and in support of the broader community, collaboratively building and leading a rich and fulfilling learning organization.

Presented by: Jennifer Peterson, Community Manager, OCLC WebJunction, Board Member ARSL, and 2011 LJ Mover & Shaker.

http://www.webjunction.org/events/webjunction/incubate_leadership_at_your_library.html