Do you use Google every day? Mastering Google's powerful search refinement operators and lesser known features could, over a year's time, save you days scouring over irrelevant results. Even more enticing is the promise of elusive nuggets of market research and competitive intelligence out there waiting to be discovered -- IF you know how to wield Google.
Neurologists estimate that we humans use a mere 1% of our mental capacity. Similarly, the majority of our search queries are surprisingly unsophisticated and thus the true power of the Google search engine, for most of us, remains untapped.
Learn how you too can become an expert Google searcher and extract invaluable data about your competitors and about the market like never before -- with laser-like accuracy and extreme efficiency.
You will learn:
- How to cut through the clutter with Boolean logic, exact phrase matching, wildcards, and search operators like filetype, intitle, site, and "daterange"
- How to cast a wider net by expanding your search to include synonyms with the ~ (tilde) operator.
- How to conduct specialized searches using Google's many search sites like Google News, Google Groups, and Google Blog Search.
- How to obtain real, confidential business plans and marketing plans
- How to invoke the Google search box as a phonebook, a calculator, a measurement converter, a dictionary, a package tracker, an airline timetable, a street map atlas, and a stock ticker.
In our third episode, we'll tour some of the many Web sites of independent federal government agencies. In our first session (on August 22) we covered the President's cabinet. The second session (September 19) covered the Executive Office of the President, the Legislative Branch, and the Judicial Branch.
How do the Common Core State Standards (CCSS) impact you, your library, and your teachers? Marc Aronson and Sue Bartle will discuss how perspective, multi-modality, and transliteracy will help you build a foundation as you implement CCSS. Take home a few concrete examples to successfully adjust to the instructional shifts in CCSS.
Revitalize the Library Customer Service Experience from Outside In and Inside Out - Webinar # 1: From Outside In
A Series of Three Webinars presented by Lauren Burnett, President of the Center for Inner Quality
Explore how to meet and exceed customer expectations through a unique V.O.I.C.E. Customer Service Model that explores: the value we create and share, the opportunity to make a difference, the things we can do to make an impact, the ways we form connections and engage.
Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.
Webinar # 1: From Outside In
- Examine the philosophy of service inherent in the V.O.I.C.E. model
- Identify areas of strength and areas of improvement in delivering responsive, engaging service
- Proactively explore how to exceed customer expectations
- Map Customer Points of Possibility to determine opportunities for proactively managing expectations
- Determine how to meet and exceed 5 Top Customer Needs on each point of customer contact
- Explore challenges of “implementers” of library policy and “regs”
- Creating action individual action plan
We live in the midst of a “new normal.” The current, unprecedented global economic roller-coaster and political uncertainty impact personal philanthropy. This new normal has led to many donors’ anxiety about the future.
As a result, people are not making new, first time gifts and are cutting their giving to some of their former charities—if not eliminating them altogether. Then, where are you to find the donors and the money to achieve your goals?
Research shows that it requires 4.5 times the effort, staff, and dollars to acquire a new donor as it does to keep one. Yet some nonprofits seem to spend more time and energy pursuing a new giver than making the effort to keep the old friend happy and engaged.
We know that with proper planning you can retain your donors. It has been demonstrated that with effective development and stewardship, you can be certain of an enthusiastic donor base and high retention. If you follow systematic procedures, the annual fund program is virtually failsafe. Securing donors is obviously the first step. But then you must acknowledge promptly and effectively, show appreciation regularly and sincerely, and give priority to winning the donor’s heart and mind to the cause.
Following this plan will help to create a culture of giving at your organization.
- How to segment your donor database
- Engaging your board
- Create Gateway event to reengage with past donors
- How to follow-up to ensure a positive outcome
- Creating individualized “campaigns of One”
How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas presented at the R-Squared Conference.
This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared through our CSL In Session program. Look for more from R-Squared in the coming months!
What: 2010- present Breezing Along with the RML Sessions
When: Third Wednesday of every month at 10 am MT and 11am CT
What: Two staff members from the RML or guests will present information on goals, activities, accomplishments, or resources. We may ask about your experiences or your opinions. We may encourage you to take action, offer a new service, or try a new technology. Every month will be different.
How: The updates are conducted using Adobe Acrobat Connect. To test whether you can view the session try playing back one of our archived versions. If you have problems contact Rachel Vukas or John Bramble , Technology Coordinators, to help trouble shoot your system.
Learn about fall’s collection of new books for your young readers during this School Library Journal webcast event. From illustrated books to chapter books, topics range from superheroes to farmers, and then some! Discover what it means to be a samurai in Benjamin Martin’s Samurai Awakening, and find out if an American teenager has what takes to save his friends. Read about Bill Finger, the man who gave Bruce Wayne a name and made him a detective in Marc Tyler Nobleman’s picture book (illustrated by Ty Templeton) Bill the Boy Wonder: The Secret Co-Creator of Batman. See a new take on the classic Old MacDonald nursery rhyme in Old MacDonald Had Her Farm (written by JonArno Lawson, illustrated by Tina Holdcroft) with brightly illustrated pictures and tongue-twisters to help readers learn about vowels while using the same E-I-E-I-O refrain. Register now to see what else Annick Press, Charlesbridge, and Tuttle Publishing will share from their fall book releases.
Join this free webinar to learn more about social media, and how you can use social media tools to increase your volunteer engagement and expand your volunteer recruitment.
Volunteer engagement is changing. What do you need to know about social media as a volunteer program manager? How can you use social media to promote your volunteer opportunities and recruit volunteers? This webinar will offer an introduction to including social media in your volunteer recruitment and retention plans. You'll see examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities.
You'll also learn about the social media tools available as part of your VolunteerMatch account that can help you promote your volunteer opportunity on other social networking sites.
VolunteerMatch is here to help make it easy for you to recruit volunteers, manage existing volunteers, and promote your organization.
- What social media is and why it matters
- How to use social media to recruit and engage volunteers
- The Do’s and Don’ts of managing social media tools
- Where to go to get resources and help
- VolunteerMatch nonprofit account members
- Nonprofit volunteer managers
- Anyone interested in learning more about social media and volunteer management