Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they've been waving their magic wands to improve customer service in Colorado libraries and they'd like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You'll walk away with ideas to make your library's customer service sparkle.
This WebJunction webinar is presented in collaboration with ALA's LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.
Presented by: Crystal Schimpf, Program Manager, Community Technology Network; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.
The PEARL (Promoting and Enhancing the Advancement of Rural Libraries) Project has been successful in helping Texas rural librarians reach out to groups and organizations in their communities and to raise visibility of and appreciation for their libraries. Community outreach plans, designed to identify and fill a need in the community, are at the heart of this unique model. The process is supported by an actionable template which leads participants from community assessment, through strategic planning, to implementation, and concludes with evaluating outcomes. This webinar, co-sponsored with WebJunction and the Association for Rural & Small Libraries, will explore the outstanding results achieved by participants in the PEARL project and share how community outreach plans have led to unexpected outcomes and some surprising results.
Presented by: Barbara Blake, Outreach Coordinator for the PEARL Project, University of North Texas; and Louise W. Greene, Association for Rural and Small Libraries, Board Member, and PEARL Mentor.
Please join us for a special series with technology trainer, Christine Walczyk, all about popular online tools. The series is meant to be short on talk about library context and higher concepts. It's really all about the tools themselves! Our aim is to demonstrate how to use one tool in each webinar in under 60 minutes with time for Q&A built in.
Christine Walczyk is currently a PhD candidate at the University of North Texas in Library & Information Science as well as an independent technology/library consultant with Trainers-R-Us.. She has 10+ years in libraries and is a former software trainer.
Interested in discovering more about developing apps to transform your community? Join us on Thursday, November 29 at 11 a.m. Pacific time for a webinar designed especially for nonprofits and libraries!
The Link between Emotional Intelligence and Being an Effective Leader
This webcast gives you a comprehensive overview of how emotional intelligence drives effective leadership. It explains, in a concise way, the brain-basis of leading yourself and others. The emphasis is on information that can be applied by any leader at any level.
Distinct leadership styles will be discussed, along with their effects on the climate of a business.
You will learn how to develop and implement emotional intelligence competencies in yourself and others, and how to manage emotions for optimal performance.
What You Will Learn
- IQ vs. EI – The Brain Basis of Emotional Intelligence
- Optimal Neural Performance
- Emotion/Cognition Interaction
- The Social Brain
- Emotional Intelligence Framework
- Self-Awareness, Self-Management and Social Awareness
- Leadership Styles
- Enhancing Emotional Intelligence
While attending this program is FREE, reservations are required.
Makerspaces are taking hold in the library world and they are spreading quickly, popping up in libraries of all types and sizes. Makerspaces give people a place to pursue their own interests in building things, using tools (physical or virtual) and connecting with one another. Libraries have expanded on traditional library services to provide DIY/craft/make services, setting up spaces within their buildings and within their communities that allow people to do anything from building model airplanes to 3-D printing to self-publishing novels.
Learn what makerspaces are and how they work from librarians who are on the cutting edge of this movement by attending our upcoming series of free webinars. Each webinar will feature a panel of staff, administration, and patrons from one of the libraries that have implemented a makerspace. They’ll talk about how their makerspace concept began, how it was designed and how it was implemented. You’ll learn about the maker movement in general, the role libraries are playing specifically, and get ideas about how you can get involved and start a makerspace in your library!
A look back at ALA Midwinter meeting from a library technology perspective. Our panel of experts will analyze and discuss what they learned and what trends stood out at the conference. Whether you couldn't be in San Diego or just didn’t have time to review all the featured technology, join us for this enlightening discussion.
The mobile revolution – the use of mobile devices to access information, communication, and entertainment networks and services from many locations – is one of the fastest, most pervasive technological revolutions in the history of humankind. The pace of change, the plethora of devices and new versions, the battle for operating system supremacy, and the app explosion have resulted in a dizzying matrix of problems, challenges, and opportunities for libraries and library workers.
Librarians are working hard and fast to determine what services and materials can be offered on mobile devices. With each new platform (web, mobile, etc), librarians need to be familiar with it and the types of services that can be offered on each platform. In reference services, we have moved from in-person to adding instant messaging, chat, and now mobile.
This one-hour seminar will provide attendees with a brief history of mobile reference services, options for mobile reference services, and best practices.
At the end of this one-hour webinar, the second of a four-part series, participants will:
- • Understand how mobile reference services work
- • Identify some of the software/vendors that supply mobile reference services
- • Be familiar with the types of questions best answered via mobile reference
- • Share best practices for mobile reference services
This webinar will be of interest to library staff on all levels from all types of libraries, especially public services and information technology library workers, as well as middle and senior management.
This is the second in a series of four webinars presented by Tom Peters and guest speakers.
These sessions focus on NLM and other related resources. In this month's webinar, John Bramble, NN/LM Utah/Technology Coordinator, will discuss genomics resources. Taking the one-hour class and completing the exercises and class evaluation makes you eligible to receive 1 Medical Library Association Continuing Education credit. This online training is FREE. URL: https://webmeeting.nih.gov/mcr2. Instructions to connect to the audio will show up once you’ve logged in. Captioning will be provided. Questions to Jim Honour, email@example.com or 307-766-6537.
Guaranteed Simple Steps to Raise Planned Gifts” is a breakout session that shares facts and action items for fundraisers to close more planned gifts easier and faster. It reveals how going after gifts that “anyone can make” – 85% of all planned gifts – is the most powerful strategy to grow your endowment during difficult times.
- How and what to learn from for-profits
- How to avoid killer mistakes
- How not to alienate prospects
- How not to squander limited budgets
- How to energize your career!
- And more…We also distribute free materials including a planned giving solicitation letter, our “planned gifts at a glance” cheat sheet, and a handy Donor Characteristics Table.