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Measurements that Matter: Analyzing Patron Behavior

Tuesday, 4 March 2014 3:00pm

  • Do you wish your library got more credit for its wide range of offerings?
  • Do you sometimes feel pressured to make tough choices without adequate information?
  • Has your library documented everything there is to know about how items move through the system, and next to nothing about how users move between services?
  • Are you reluctant to delve into patron data for fear of compromising confidentiality?

If you suspect that better data might contribute to better decisions, you're right! Let's face it – as library services evolve, traditional statistics paint an increasingly limited picture of what's really going on. Today's library is supposed to be a "people place," yet we pay relatively little attention to people-related data. In this webinar we'll explore the human side of library measurement, taking special care to improve our understanding of our users without sacrificing confidentiality or invading their privacy.

You do not need previous knowledge of statistical methods or research techniques to benefit from this discussion. We'll focus on simple, practical approaches to analyzing:

  • Patron recruitment and retention,
  • Usage life-cycles,
  • In-building navigation and browsing,
  • Past and future demand for services,
  • Target audiences' communications preferences, and
  • Overall patterns of library use.

Streamline Content for Your Users & You: Content strategy for sustainable site maintenance

Tuesday, 4 March 2014 9:00am

Did your library's website grow quickly, perhaps without a clear direction or consideration for responsive design? Do statistics show that many pages on your site get low use? Sno-Isle Libraries is tackling these issues. They will share how they structured their project, the outcomes, and how they were able to get support for these unglamorous yet important web projects. Leave this session knowing the benefits of doing a website content analysis, usability studies, and the steps you can take to put your own project into action.


Early Literacy Beyond Circle Time- Integrating Language & Literacy into Play

Wednesday, 26 February 2014 1:00pm


“Play is often talked about as if it were a relief from serious learning. But for children play is serious learning. Play is really the work of childhood.”  –Fred Rogers

Children are non-stop learners, and are constantly growing their awareness of language and building the skills they will need to become good readers, not just when they are sitting and listening to a book, but also when they are negotiating with classmates, acting out a story, singing a new song, or drawing, painting, or scribbling.

How do you create robust literacy-based experiences for your children beyond sharing books in circle time? What are some road-tested activities that will reinforce their language and literacy learning in playful and age-appropriate ways?

In this webinar, Melissa Depper, an experienced children’s librarian and Chair of the Selection Committee for the new CLEL Bell Picture Book Awards for Early Literacy, will introduce the five winning picture books of the 2014 Bell Awards. The Bell Awards books are selected because they provide excellent support of early literacy development in young children.


NCompass Live: Tech Talk with Michael Sauers

Wednesday, 26 February 2014 11:00am


In this monthly feature of NCompass Live, the NLC’s Technology Innovation Librarian, Michael Sauers, will discuss the tech news of the month and share new and exciting tech for your library. There will also be plenty of time in each episode for you to ask your tech questions. So, bring your questions with you, or send them in ahead of time, and Michael will have your answers.

Your Board and Fundraising


This class helps you think through the process of getting your board involved with fundraising.

What we will cover:

  • The role of your board
  • Why board members may be reluctant to fundraise and how to overcome these concerns
  • Ways the board can participate in fundraising activities
  • Tips for strengthening your fundraising board

Measuring Success: How to Strategically Assess Your Program

Thursday, 20 February 2014 2:00pm


Your volunteer engagement program can be measured by more than just the hours a volunteer gives your organization. What other kinds of information should you keep track of, and how do you know if you're doing a good job with your volunteer engagement program? This webinar will help you think through both the quantitative and qualitative information you can use to evaluate your program.
What You'll Learn:
  • What are the criteria for success for your volunteer program?
  • How can you work with others to create a culture of measurement for volunteer engagement?

Low Vision and Computer Access

Thursday, 20 February 2014 1:00pm


AbleNet presents a webinar that will help users adapt their computers for low vision. This will include tweaks to the Windows system (mouse, cursor and screen display among others), software programs which can assist and hardware solutions. Starting with the free and moving to the higher technology solutions, the computer can accommodate the needs of a low vision user. Frank Sapp, MBA, MS is the presenter.

Proposal Budgeting Basics

Wednesday, 19 February 2014 2:00pm


This session, geared to the novice grantseeker, will cover such topics as:

  • What is included under the "personnel" section and how to calculate it?
  • What level of detail do you need to include for non-personnel expenses?
  • How do you determine reasonable costs?
  • What types of expenses are considered "overhead"?
  • What other financial documents will funders want to see?

VuFind: Community & Code

Wednesday, 19 February 2014 1:00pm


An introduction to the VuFind open source discovery layer, discussing both the capabilities of the sofware and the nature of the community that develops and supports it.

A brief presentation will be followed by a question and answer session with the projects' lead developer.


RDA: Revising, Developing, and Assessing

Wednesday, 19 February 2014 2:00pm


This session will give an overview of the development, revision, and assessment processes for RDA, with a look at changes coming in 2014 and at possible proposals for consideration at the end of the year.