Revitalize the Library Customer Service Experience from Outside In and Inside Out - Webinar # 2: Enhance Internal Customer Exper
Wednesday, 24 October 2012 3:00pm
A Series of Three Webinars presented by Lauren Burnett, President of the Center for Inner Quality
Explore how to meet and exceed customer expectations through a unique V.O.I.C.E. Customer Service Model that explores: the value we create and share, the opportunity to make a difference, the things we can do to make an impact, the ways we form connections and engage.
Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.
Webinar # 2: Enhance Internal Customer Experience
- How does what I do serve the whole? Fit into the Library mission?
- How do I embrace personal responsibility and accountability? What does that have to do with being a good internal customer service agent?
- How does what I do well and/or fail to do impact the other co-workers functions? How can I become value-added and build strong internal relationships?
- What can I do to prevent workplace misunderstandings?
