GaCOMO & Southeastern Library Association Conference

admin — Tue, 11 Sep 2012 11:58:45 -0400

The 24th annual GaCOMO (Council of Media Organizations) Conference will be held jointly this year with SELA, the Southeastern Library Association. COMO has not met with SELA in ten years, so we welcome our regional friends to Georgia!

Macon It Happen @ Your Library: GaCOMO & SELA is scheduled for Wednesday, October 3 - Friday, October 5, 2012 at the Macon Centreplex and connected hotel, the Macon Marriott City Center, in Macon, Georgia. Macon is centrally located, about ninety minutes south of Atlanta's Hartsfield-Jackson airport. The COMO conference is a cooperative venture of members from:

GAIT - Georgia Association for Instructional Technology
GLA - Georgia Library Association
GLMA - Georgia Library Media Association
+ SELA - Southeastern Library Association

MORE INFO & REGISTRATION

"When Tribes Meet" at Wesley Chapel Library

admin — Tue, 11 Sep 2012 17:22:05 -0400

From The Atlanta Journal-Constitution:

A program examining the history of black Native Americans will be held at a DeKalb County library in October.

The daylong "When Tribes Meet" program will be held Oct. 6 at the Wesley Chapel branch, 2861 Wesley Chapel Road, near Decatur. It features storytelling, book discussions and crafts.

Librarians Mia Buggs and Veronica Winley received a national library award for the effort, which included a $1,000 grant to host the event.

The program is free and open to the public. More information: www.dekalblibrary.org.

Poet Laureate Natasha Trethewey at Gwinnet Libraries Event

admin — Wed, 12 Sep 2012 16:38:16 -0400

Gwinnett County Public Library is proud to announce Pulitzer Prize winner and the Poet Laureate of the United States, Natasha Trethewey as this year's Gwinnett Reads author and Keynote speaker for Fall Into The Arts 2012. Her work combines free verse with more traditional forms like the sonnet and the villanelle to explore memory and the racial legacy of America. Her newest book, Thrall, will be released this fall. This event will take place on Sunday, October 7th, 2012 at the Georgia Gwinnett College Student Center at 5:00 PM. Doors open 4:45 PM. Book sales begin at 4:30 PM. Light refreshments will be served and music will be provided by Joyce Parks, director of the B.J. Chorale.

Graphic Novels

dlandrum — Mon, 08 Oct 2012 13:03:28 -0400

Join us for our fall graphic novel webcast! You’ll get a sneak peak at some of the great graphic novels hitting the shelves over the next few months and hear tips on how to share the exciting world of graphic novels with your patrons. Random House will discuss their upcoming titles from DC Comics, Del Rey, Archie Comics, and Kodansha: something for everyone. Hear more about Superman trying to get back in touch with the “normal” people, romantic hijinks staged by a devious novelist just so she can write about them, the real story of Steve Jobs’ failings as well as his successes, and what the best stories are from the epic 20-year history of Sonic the Hedgehog, the longest running comics series based on a videogame. And that’s just a few of the titles starring in this webcast.

Bozarthzone! Google Yourself Silly

dlandrum — Mon, 08 Oct 2012 13:08:34 -0400

Google, the wildly popular search engine, has much to offer the learning professional. This resource, with its specific tools, can help you better design training, communicate with colleagues, and/or find your way to an enriching training site. Using technology in the classroom, you will learn to work withsearch results rankings, conduct special searches, and improve your search effectiveness. Your credibility and personal satisfaction as a learning professional can only be enhanced.

Personal Gadgets and the Library

dlandrum — Mon, 08 Oct 2012 13:13:13 -0400

Personal electronics such as tablet computers, ebook readers, MP3 players, and more are now a common part of our information interactions in the library world. Customers are checking gadgets out from us, asking us for content that can be loaded on them, and at times just wishing that we could help them use them more effectively.

This webinar will give a broad overview of personal electronics in libraries, focusing on iOS and Android based devices and their management, from both a user and staff perspective.

At the end of this one-hour webinar, participants will:

Understand abilities and limitations of both iOS (Apple) and Android systems
Have a set of tools to explore in management of both
Know where to go for help with personal electronics

This webinar will be of interest to anyone that provides services in or around libraries, to either users of the library or to the staff of the library.

Telling Your Story: Five Secrets for Successful Career Growth and Advancement

dlandrum — Mon, 08 Oct 2012 13:22:54 -0400

How can librarians and information professionals:

Learn the secrets to the type of successful interactions that will lead to career growth and advancement?
Develop talking points to effectively convey their story to maximize their potential for career growth and advancement?
Learn how to take advantage of every opportunity, no matter how brief, to tell an encapsulated version of their story?
Maximize their chances of always getting to “yes”?
Become aware and gain access to the wide variety of job opportunities that take them beyond the limitations of the “L” word.

In today’s complex, fast changing world, having the right skills is not enough for those seeking career growth and advancement. Librarians and information professionals also need to communicate well and effectively tell their story. This webinar helps librarians and information professionals develop the necessary “talking points” to help them communicate their most important message and formulate an encapsulated version of their talking points to be able to take advantage of every window of opportunity, regardless of how brief it might be. Librarians and information professionals often miss some of the best career opportunities because they are stuck on the “L” word. This webinar will help attendees locate and identify many career opportunities that are outside the “L” word and help them prepare to take advantage of those opportunities.

At the end of this one-hour webinar, participants will:

Understand the importance of successful interactions for career growth and advancement
Learn the five secrets of successful interactions with colleagues, management and gatekeepers in their organizations
Know how to develop convincing talking points, including an “elevator pitch,” that will assure their success in any situation
Learn how to use their talking points to get buy-in and get to “yes” as quickly and often as possible
Know how to prepare themselves for one of the numerous alternative career opportunities readily available to librarians and information professionals

This webinar will be of interest to library staff contemplating the next job opportunity or career change and those seeking to identify their current skills and acquire new skills.

Ring the Dinner Bell: New Cookbooks to Enjoy

dlandrum — Mon, 08 Oct 2012 13:11:27 -0400

Let’s talk about what’s for dinner. Or for breakfast and lunch, too. The amazing aspect of food—in addition to its importance and omnipresence in our lives—is that preparation techniques and presentation ideas are endless in variety. New recipes emerge every day, a situation that ensures cooks need not go stale and meals can be exciting time after time. Representatives from Perseus Books Group, Sterling Publishing, and Tuttle Publishing will treat webinar attendees to what’s new in their lively lineup of cookbooks. Moderated by Adult Books editor Brad Hooper.

Opening the Space: Libraries as a Site of Participatory Culture

dlandrum — Mon, 08 Oct 2012 13:21:00 -0400

Participatory culture is grounded in low barriers to artistic expression and allows students to be creators of content as well as pass on their experiences and knowledge to others. The Barrow Media Center is a site of participatory culture through elements such as student book budgets, collaborative projects that culminate in student product creation, opportunities for students to showcase their creations to others in a variety of ways, and students taking leadership in teaching one another how to use technology to create. This year, developing the participatory culture of the library is a specific goal that has been made public to all students, teachers, and families in the school and all members of the library have been invited to find their place in the library and make things happen. This webinar will explore participatory culture and how the library can be a space of participation.

Andy Plemmons is a school librarian in Athens, Georgia. He teaches students in PreK-5th grade at David C. Barrow Elementary. The participatory culture and collaborative projects of the Barrow Media Center are regularly featured on his blog Barrow Media Center.

Vocabulary Lessons are Everywhere, Central Library, Atlanta

admin — Thu, 20 Sep 2012 11:27:52 -0400

Vocabulary Lessons are Everywhere

There are untapped lessons waiting behind your kitchen and bathroom cabinets. Allow us to share simple ways to grow your child's vocabulary without leaving the house.

"Parents Are The Best Teachers" workshop series at AFPLS

Designed for the Busy, Working Parents and Caregivers who want to help their children succeed but don't know where the time, resources, energy and lessons are going to come from.

All Workshops are Free and held on Thursdays at 11am at the Central Library, Lower Level Alcove. Kids are welcome!

For more info: 404-730-1941

Helping Patrons Find Legal Assistance in their Community: Online Referral Tools

dlandrum — Mon, 08 Oct 2012 13:25:16 -0400

This webinar will highlight online resources for people looking for a lawyer, including where to find referral information for nonprofit legal aid programs, lawyer referral services and state bar programs. Panelists will also discuss a national website with legal help for military members and veterans, and a national directory for individuals seeking assistance with immigration issues. In addition, we'll share tips for how to assess whether an online referral resource is reputable, and common scams to watch out for.

Warm Up to Reading: Getting Kids Hooked on Books

dlandrum — Mon, 08 Oct 2012 13:27:01 -0400

The weather may be getting cooler, but books are always hot. Join representatives from ABDO Publishing, DK Publishing, James Lorimer & Co., and Listening Library to learn about books and media designed to spark reluctant readers' interest in reading—be it turning pages or pushing play. Moderated by Booklist senior editor Ilene Cooper.

Discover GALILEO: A New Way to Search

admin — Wed, 03 Oct 2012 08:43:58 -0400

Searching was easy with Google, relevant and reliable with GALILEO databases. Now your patrons don't have to choose between easy AND smart; GALILEO's new Discovery Service, the replacement for federated search, is both. This session includes an overview and tips for maximizing results October 11, 2012
3:30 PM - 4:30 PM

REGISTER

Teen Read Week, Oct. 14-20

admin — Wed, 10 Oct 2012 10:29:20 -0400

From the Young Adult Library Services Association website:

"It Came from the Library! This Teen Read Week™ (Oct. 14-20), YALSA dares you to read for the fun of it! Teen Read Week is a time to celebrate reading for fun and encourage teens to take advantage of reading in all its forms —books and magazines, e-books, audiobooks and more — and become regular library users."

Learn more about Teen Read Week here

Fall Books for Kids

dlandrum — Mon, 08 Oct 2012 14:36:59 -0400

Learn about fall’s collection of new books for your young readers during this School Library Journal webcast event. From illustrated books to chapter books, topics range from superheroes to farmers, and then some! Discover what it means to be a samurai in Benjamin Martin’s Samurai Awakening, and find out if an American teenager has what takes to save his friends. Read about Bill Finger, the man who gave Bruce Wayne a name and made him a detective in Marc Tyler Nobleman’s picture book (illustrated by Ty Templeton) Bill the Boy Wonder: The Secret Co-Creator of Batman. See a new take on the classic Old MacDonald nursery rhyme in Old MacDonald Had Her Farm (written by JonArno Lawson, illustrated by Tina Holdcroft) with brightly illustrated pictures and tongue-twisters to help readers learn about vowels while using the same E-I-E-I-O refrain. Register now to see what else Annick Press, Charlesbridge, and Tuttle Publishing will share from their fall book releases.

Incubate leadership @ your library

admin — Wed, 03 Oct 2012 08:47:56 -0400

Effective leadership in a library community is not performed by any one person. Instead, it is a collective act of many players contributing their toolset of complementary and evolving skills. Leadership "incubates" best in an environment nurtured by collaborative and continuous learning; it often grows accidentally, sometimes unbeknownst to the leader-to-be. Through peer mentoring and other methods, explore ways to create a generative space that nourishes the infectious qualities of leadership. Develop a network of seasoned learners who will incubate leadership, both within your library and in support of the broader community, collaboratively building and leading a rich and fulfilling learning organization.

Presented by: Jennifer Peterson, Community Manager, OCLC WebJunction, Board Member ARSL, and 2011 LJ Mover & Shaker.

http://www.webjunction.org/events/webjunction/incubate_leadership_at_your_library.html

Social Media and Volunteer Engagement

dlandrum — Mon, 08 Oct 2012 14:15:41 -0400

Join this free webinar to learn more about social media, and how you can use social media tools to increase your volunteer engagement and expand your volunteer recruitment.

Volunteer engagement is changing. What do you need to know about social media as a volunteer program manager? How can you use social media to promote your volunteer opportunities and recruit volunteers? This webinar will offer an introduction to including social media in your volunteer recruitment and retention plans. You'll see examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities.

You'll also learn about the social media tools available as part of your VolunteerMatch account that can help you promote your volunteer opportunity on other social networking sites.

VolunteerMatch is here to help make it easy for you to recruit volunteers, manage existing volunteers, and promote your organization.

What You'll Learn:

What social media is and why it matters
How to use social media to recruit and engage volunteers
The Do’s and Don’ts of managing social media tools
Where to go to get resources and help

Supplemental Materials:

Not applicable

Who Should Attend:

VolunteerMatch nonprofit account members
Nonprofit volunteer managers
Anyone interested in learning more about social media and volunteer management

Common Core & More: Surprising Reasons to Go Graphic

dlandrum — Mon, 08 Oct 2012 14:05:32 -0400

Whether you are new to graphic novels or a long-time fan, this is the session for you! Join our expert panel from The Graphic Classroom blog, Capstone, and Booklist Publications for a lively discussion about how you can build on kids’ fascination with graphic novels to meet learning objectives and enhance critical thinking skills, such as prediction and inference. Moderated by Gillian Engberg, Editorial Director of Books for Youth at Booklist Publications.

Attendees are automatically entered to win a complete 24 book set of Capstone’s new DC Comics line!

Breezing Along with the RML: RML Updates

dlandrum — Mon, 08 Oct 2012 14:38:16 -0400

What: 2010- present Breezing Along with the RML Sessions

When: Third Wednesday of every month at 10 am MT and 11am CT

What: Two staff members from the RML or guests will present information on goals, activities, accomplishments, or resources. We may ask about your experiences or your opinions. We may encourage you to take action, offer a new service, or try a new technology. Every month will be different.

How: The updates are conducted using Adobe Acrobat Connect. To test whether you can view the session try playing back one of our archived versions. If you have problems contact Rachel Vukas or John Bramble , Technology Coordinators, to help trouble shoot your system.

Make Way for Makerspaces in the Library

admin — Wed, 03 Oct 2012 08:45:18 -0400

Makerspaces are gaining popularity in public libraries across the U.S. These innovative spots introduce library patrons to tools, like 3D printers and makerbots, not normally found in the library and offer patrons the opportunity to explore their interests, use new tools, and develop creative projects. Join webinar presenter, Lauren Britton, developer of the "Fayetteville Fab Lab" at the Fayetteville (N.Y.) Free Library, to learn all about makerspaces including what they are, why your library should think about developing one, and what elements need to be incorporated. Lauren will share project and programming ideas and examples of current library makerspaces, as well as answer attendee questions. Join us for this informative look at libraries on the cutting edge of patron creation.

Fee

Individual

PLA Personal Member: $28.00
ALA Personal Member: $31.50
Nonmember: $35.00

Group

Group of any size: $129.00

http://www.ala.org/pla/onlinelearning/webinars/makerspaces

Engaging Customer Curiosity

dlandrum — Mon, 08 Oct 2012 14:39:37 -0400

How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas presented at the R-Squared Conference.

This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared through our CSL In Session program. Look for more from R-Squared in the coming months!

100 New Donors in 90 Days: A Step-by-Step Process « Back to Events

dlandrum — Mon, 08 Oct 2012 15:22:44 -0400

We live in the midst of a “new normal.” The current, unprecedented global economic roller-coaster and political uncertainty impact personal philanthropy. This new normal has led to many donors’ anxiety about the future.
As a result, people are not making new, first time gifts and are cutting their giving to some of their former charities—if not eliminating them altogether. Then, where are you to find the donors and the money to achieve your goals?
Research shows that it requires 4.5 times the effort, staff, and dollars to acquire a new donor as it does to keep one. Yet some nonprofits seem to spend more time and energy pursuing a new giver than making the effort to keep the old friend happy and engaged.
We know that with proper planning you can retain your donors. It has been demonstrated that with effective development and stewardship, you can be certain of an enthusiastic donor base and high retention. If you follow systematic procedures, the annual fund program is virtually failsafe. Securing donors is obviously the first step. But then you must acknowledge promptly and effectively, show appreciation regularly and sincerely, and give priority to winning the donor’s heart and mind to the cause.
Following this plan will help to create a culture of giving at your organization.

Takeaways:

How to segment your donor database
Engaging your board
Create Gateway event to reengage with past donors
How to follow-up to ensure a positive outcome
Creating individualized “campaigns of One”

Revitalize the Library Customer Service Experience from Outside In and Inside Out - Webinar # 1: From Outside In

dlandrum — Mon, 08 Oct 2012 15:53:28 -0400

A Series of Three Webinars presented by Lauren Burnett, President of the Center for Inner Quality

Explore how to meet and exceed customer expectations through a unique V.O.I.C.E. Customer Service Model that explores: the value we create and share, the opportunity to make a difference, the things we can do to make an impact, the ways we form connections and engage.

Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.

Webinar # 1: From Outside In

Examine the philosophy of service inherent in the V.O.I.C.E. model
Identify areas of strength and areas of improvement in delivering responsive, engaging service
Proactively explore how to exceed customer expectations
Map Customer Points of Possibility to determine opportunities for proactively managing expectations
Determine how to meet and exceed 5 Top Customer Needs on each point of customer contact
Explore challenges of “implementers” of library policy and “regs”
Creating action individual action plan

Rose Creek Library Book Sale in Woodstock, Oct. 18-19

admin — Wed, 03 Oct 2012 08:36:12 -0400

The local Friends of the Library group is gearing up for a book sale to benefit the Rose Creek Library. The event serves as a fundraiser, with money going to help the library purchase additional books.

Books, videos, DVDs, cassettes, books on tape range from $.10 to $3.00. Books (paperback and hardback) include children's, fiction, non-fiction, cookbooks, biographies, political, travel, health, sports, religious, classics, poetry, coffee table, specialty and reference.

Phone: 770-591-1491

Method of Payment: Cash Check

**Thursday, October 18th Friday, October 19th Saturday, October 20, 2012
4:00 pm - 6:00 pm 10:00 am - 5:00 pm 10:00 am - 4:00 pm

**Thursday, October 18th is a preview sale for Friends members only. Non-members may join at the door. Individual memberships are $15.00 for one year.

Part I On Common Core – Getting Real: Marc Aronson and Sue Bartle

dlandrum — Mon, 08 Oct 2012 15:55:39 -0400

How do the Common Core State Standards (CCSS) impact you, your library, and your teachers? Marc Aronson and Sue Bartle will discuss how perspective, multi-modality, and transliteracy will help you build a foundation as you implement CCSS. Take home a few concrete examples to successfully adjust to the instructional shifts in CCSS.

Friends of GA Libraries Fall Workshop

admin — Wed, 03 Oct 2012 15:03:38 -0400

Fall 2012 Workshop: Beyond the Books

Higher technology, lower funding, always social
Sessions on big issues facing libraries and Friends groups

Author Presenter: Tina Whittle

Fee

$20 for members
$30 for non-members, includes 1-year membership
Includes box lunch

Schedule

9:30 am -- Registration begins
10 am -- Meeting Commences
Noon -- Box lunch and Author
Presentation

Meeting needs of 21st century GA libraries. A discussion of the new technology demands -- and opportunities -- in libraries, from ebooks and internet access to social media.

What about funding? Hours cut, services eliminated, no money for new materials. The challenges facing libraries are immense and not predicted to get better any time soon. How can friends help -- through community support efforts, fundraising, volunteering.

Social media to grow your library community. Twitter, Facebook, LinkedIn. We share ideas about how to use the growing power of social media to engage people -- and especially the younger generations -- in the events and needs of your library and Friends.

Growing Friends memberships. These days, libraries need more Friends! In this session, we’ll share the best ideas from across the state. Bring yours!

Luncheon Author: Tina Whittle just published the second book in her very successful Tai Randolph mystery series, Darker Than Any Shadow. The Atlanta-based series features female detective and reluctant gun shop owner Tai Randolph and corporate security agent Trey Seaver. Booklist offers "A smart and briskly written entry in what is shaping up to be a winning series." Kirkus adds "A must-read if you dote on romance with a touch of wry and mystery." Publisher’s Weekly concludes, "A winner."

>> REGISTER HERE for the workshop

Language and Literacy Workshop, Leesburg

admin — Tue, 09 Oct 2012 17:09:40 -0400

8:30 a.m. - 12:30 p.m.

Bright from the Start Partners with the Georgia Public Library Service and Rollins School of Language and Learning to present five free workshops. They are open to childcare staff, public library staff, and parents.

Session 1 - Let's Talk! Building Language Through Meaningful Conversations
This session will explore the TALK strategy as a means of supporting language development. Participants will:

Describe and demonstrate the TALK strategy to build language skills
TALK - Tune in, Ask open ended questions, Lift language, Keep it going

Session 2 - Let's Read! Building Language Through Repeated Interactive Story Reading
This session will explore the types of books appropriate for young learners and explore the READ Strategy to support literacy development. Participants will:

Define and demonstrate the READ Strategy
READ - Repeat, Engage and Enjoy, Ask open ended questions, Do more with the book
Define and demonstrate the concept of Pushing in and Pulling Out language
Describe differences between first, second and third reads PAT Push in (Action and Thoughts) then Pull Out.

For more details please see the Georgia Program for Infant and Toddler Care page

National Friends of Libraries Week, Oct. 21-27

admin — Thu, 18 Oct 2012 15:52:02 -0400

United for Libraries is coordinating the seventh annual National Friends of Libraries Week Oct. 21-27, 2012. Those celebrating the week are encouraged to share their activities by emailing united@ala.org or tweeting with the hashtag "nfolw12".

Two awards of $250 will be given to Friends of the Library groups for activities held during National Friends of Libraries Week. Application materials are available on the United for Libraries website. Entries are due by Dec. 3, 2012.

More info on the ALA website

Friends of the Newton County Library Fall Book Sale, Oct. 24-28

admin — Thu, 11 Oct 2012 12:36:49 -0400

Great prices on Books (fiction and non-fiction), CDs, VHS, DVDs, and Books on Tape for children, young adults and adults in good and gently used condition.

Preview for Friends

Wednesday, October 24th
Covington Branch | 10am - 12pm

Dates and Times for Books Sale

Wednesday, October 24th
Newborn Outlet | 11am - 2pm
Covington Branch | 12pm - 6:00pm

Thursday, October 25th
Covington Branch | 10am - 8pm

Friday, October 26th
Covington Branch | 10am - 6pm

Saturday, October 27th
Covington Branch | 10am - 2pm
Porter Branch | 1pm - 5pm

Sunday, October 28th
Porter Branch | 1pm - 5pm

NCompass Live: Your Government Online: Independent Federal Government Agencies

dlandrum — Mon, 08 Oct 2012 15:57:29 -0400

In our third episode, we'll tour some of the many Web sites of independent federal government agencies. In our first session (on August 22) we covered the President's cabinet. The second session (September 19) covered the Executive Office of the President, the Legislative Branch, and the Judicial Branch.

Become an Expert Google Searcher in an Hour

dlandrum — Mon, 08 Oct 2012 15:59:00 -0400

Do you use Google every day? Mastering Google's powerful search refinement operators and lesser known features could, over a year's time, save you days scouring over irrelevant results. Even more enticing is the promise of elusive nuggets of market research and competitive intelligence out there waiting to be discovered -- IF you know how to wield Google.

Neurologists estimate that we humans use a mere 1% of our mental capacity. Similarly, the majority of our search queries are surprisingly unsophisticated and thus the true power of the Google search engine, for most of us, remains untapped.

Learn how you too can become an expert Google searcher and extract invaluable data about your competitors and about the market like never before -- with laser-like accuracy and extreme efficiency.

You will learn:

How to cut through the clutter with Boolean logic, exact phrase matching, wildcards, and search operators like filetype, intitle, site, and "daterange"
How to cast a wider net by expanding your search to include synonyms with the ~ (tilde) operator.
How to conduct specialized searches using Google's many search sites like Google News, Google Groups, and Google Blog Search.
How to obtain real, confidential business plans and marketing plans
How to invoke the Google search box as a phonebook, a calculator, a measurement converter, a dictionary, a package tracker, an airline timetable, a street map atlas, and a stock ticker.

Revitalize the Library Customer Service Experience from Outside In and Inside Out - Webinar # 2: Enhance Internal Customer Exper

dlandrum — Mon, 08 Oct 2012 16:05:04 -0400

A Series of Three Webinars presented by Lauren Burnett, President of the Center for Inner Quality

Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.

Webinar # 2: Enhance Internal Customer Experience

How does what I do serve the whole? Fit into the Library mission?
How do I embrace personal responsibility and accountability? What does that have to do with being a good internal customer service agent?
How does what I do well and/or fail to do impact the other co-workers functions? How can I become value-added and build strong internal relationships?
What can I do to prevent workplace misunderstandings?

Spotlight! On National Library of Medicine Resources

dlandrum — Mon, 08 Oct 2012 16:00:34 -0400

Wellness/Obesity

Developing a Fluent Reader, Central Library, Atlanta

admin — Thu, 20 Sep 2012 11:28:55 -0400

Developing a Fluent Reader

When your child reads aloud, is it choppy? Do they stop and start often? Even get frustrated and give up? During this easy-to-follow workshop, we will illustrate ways to correct this and be the fix-it hero in the end.

"Parents Are The Best Teachers" workshop series at AFPLS

Designed for the Busy, Working Parents and Caregivers who want to help their children succeed but don't know where the time, resources, energy and lessons are going to come from.

All Workshops are Free and held on Thursdays at 11am at the Central Library, Lower Level Alcove. Kids are welcome!

For more info: 404-730-1941

Proposal Writing Basics

dlandrum — Mon, 08 Oct 2012 16:08:10 -0400

Learn the key components of a proposal to a foundation.

For those new to proposal writing, this class will cover:

How the proposal fits into the overall grantseeking process
What to include in a standard proposal to a foundation
Tips for making each section of your proposal stronger
What funders expect to see in your proposal and attachments
Tips for communicating with funders during the grant process
Additional resources on proposal writing, including sample proposals

Tech Tools with Tine: 1 Hour of Slideshare

dlandrum — Mon, 08 Oct 2012 16:10:40 -0400

Please join us for a special series with technology trainer, Christine Walczyk, all about popular online tools. The series is meant to be short on talk about library context and higher concepts. It's really all about the tools themselves! Our aim is to demonstrate how to use one tool in each webinar in under 60 minutes with time for Q&A built in.

Christine Walczyk is currently a PhD candidate at the University of North Texas in Library & Information Science as well as an independent technology/library consultant with Trainers-R-Us.. She has 10+ years in libraries and is a former software trainer.

Revitalize the Library Customer Service Experience from Outside In and Inside Out - Webinar # 3: Phone Etiquette and Call Manage

dlandrum — Mon, 08 Oct 2012 16:12:24 -0400

A Series of Three Webinars presented by Lauren Burnett, President of the Center for Inner Quality

Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.

Webinar # 3: Phone Etiquette and Call Management

Are your phone practices creating a springboard for positive response or a sink-hole for negative reaction?
How the phone is answered and subsequently managed creates an image in the minds of customers. Create a positive impression and set a positive tone through etiquette and call management. Explore how to:
- answer a call
- place a call on hold
- transfer a call and accept transfer
- take a message
- research information on phone
- close a call
Call management check list

NCompass Live: Tech Talk with Michael Sauers: Reflections on Internet Librarian 2012

dlandrum — Mon, 08 Oct 2012 16:14:30 -0400

On this episode of Tech Talk, Michael will be joined by attendees from Internet Librarian 2012, held in Monterey CA, to share their experiences at the conference.

In this monthly feature of NCompass Live, the NLC’s Technology Innovation Librarian, Michael Sauers, will discuss the tech news of the month and share new and exciting tech for your library. There will also be plenty of time in each episode for you to ask your tech questions. So, bring your questions with you, or send them in ahead of time, and Michael will have your answers.

Top Seven Fundraising Tips

dlandrum — Mon, 08 Oct 2012 16:18:42 -0400

You dream of a strong, vibrant community and have a sense of how to make it real. But how can you rally the funds you need to connect your vision to action? Join the former Craigslist Foundation E.D. and Editor of the best-selling Nonprofit Management 101: A Complete and Practical Guide for Leaders and Professionals, as he shares practical, tactical solutions from his book that can and will help you get dollars in the door. Darian will provide concrete tips and tools for individual giving, foundation grants, corporate sponsorship, earned income, and online and peer-to-peer campaigns, plus point you in the right direction for more information.

Takeaways:

How to raise more money from individuals, foundations, and companies.
How to raise more funds online.
Helpful resources for more info.