PINES 2016 Annual Patron Satisfaction Survey

The 12th annual PINES User Satisfaction Survey was conducted between April 17-23, 2016. Users entering the PINES online catalog, whether at a library workstation or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, 1,697 users answered our questions.

Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, the inclusion of libraries that are not currently PINES members, greater e-book and downloadable audiobook integration and the development of a mobile app.

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PINES Survey 2016.pdf280.24 KB